Billing

Billing, cancellation and refunds

How billing works

  • Plans are billed in advance in US dollars, monthly or annually, by card through our payment processor, Razorpay. Applicable taxes are added where required and shown before you pay.
  • Your workspace activates as soon as the first payment is confirmed. Every payment has an invoice under Plan & billing.
  • Seven days before each period ends we email a renewal notice and the renewal appears under Plan & billing. Paying it extends your subscription from the current end date, so you never lose days by paying early.
  • If a renewal is not paid by the end date, your account is marked past due and keeps working for a 7-day grace period. After that, sending pauses until the renewal is paid; nothing is deleted.

Changing plan

  • Upgrade: takes effect immediately. You pay only the price difference for the days left in your current period; your renewal date does not change.
  • Monthly to annual: takes effect immediately; the unused part of your month is credited and your annual period starts that day.
  • Downgrade, or annual to monthly: takes effect at your next renewal. You keep your current plan until then. If you are using more than the smaller plan allows, the extra campaigns pause and limits apply from that date.

Cancellation

Cancel any time under Plan & billing. You keep full access until the end of the period you have paid for and are not charged again. You can undo a cancellation before that date. Your data is kept for 90 days after the subscription ends.

Refunds

Because you can cancel at any time and keep access to the end of the paid period, we do not refund unused time in a period. We will refund duplicate charges and billing errors in full - write to billing@quiksync.com within 30 days. This does not affect any rights you have under the consumer law of your country.

Failed payments

If a payment fails, nothing is charged and the order stays open: you can retry with the same or another card from Plan & billing. We email you when a payment fails.

Billing questions: billing@quiksync.com.